Capita (CPI) shares plunged 15 per cent in early trading on a warning that its profit margin would fall in 2026, as the outsourcer tumbled to an annual loss on lower revenue and higher costs.
Management forecasts adjusted revenue growth in the low single digits this year and a “small decrease” for its adjusted operating profit margin. Capita is struggling with falling revenues at its contact centre unit and pointed to increased costs for its pension solutions and public service businesses.
For the year to 31 December, Capita’s revenue was down 5 per cent to £2.3bn and it pivoted to a £171mn statutory pre-tax loss from a £117mn profit in 2024.




